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Postage and handling
We endeavour to ship all orders within 5 days of receiving payment. All orders are delivered using Australia Post's parcel service which can take up to 14 days.
Warranty
All our backpacks carry a 12 month manufacturer's warranty against faulty workmanship. If you believe there is a problem with your backpack, please contact us on
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Returns policy
We hope you will be happy with your new backpack. However if you are in any way dissatisfied with the products you have received, we will happily organise an exchange or refund. We cannot refund postage costs for returns, unless we've made a mistake or the product is faulty.
Except where required by law, all returned items must be:
- Unused, undamaged and in original condition
- Returned within 30 days of delivery
It is your responsibility to ensure the items are adequately packaged to prevent damage during transit. If you return an item via an Australia Post office, please keep the appropriate proof of postage. Otherwise, if the return parcel goes missing, we will deem you not to have returned the item.
If you have any queries about your order or about our products please contact Best 4 Backs via email at
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